Payout without the hold

Viperspin Casino: Send your documents once and clear the check

Licensing rules require us to confirm who you are, and most files clear inside 69 hours.

Start the check

MGA license MGA/B2C/697/2008Regulated by the Malta Gaming Authority since 2008, audited by eCOGRA and GLI

Right before your first payout

Your file before the first payout

Ten lines from now you will know who runs the check and how long it takes.

Who checks

Viperspin Casino Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/697/2008

Expected time

69 hours

Deadline for it

Before the first withdrawal

Questions go to

[email protected]

Youngest player

18+

Do this

Upload once and get it right

This block settles which moves get your file approved without a second round.

Check the outstanding list

Log in and open the verification section of your account. Note which of the three items the page still lists as outstanding before you reach for your phone.

Sharp, uncropped copies

Photograph your photo identification flat on a dark surface with all four corners inside the frame. Glare and cropped edges are the usual reasons a copy comes back.

Recent, addressed, legible

Take a fresh proof of address showing your name and full residential address, dated inside the recent period the page asks for. Screenshots of a banking app rarely count.

How long will it take?

Wait for the review to finish, then read the outcome note in your account. If an item is flagged, resend only that one rather than the whole set.

At the upload screen

Papers that prove who you are

This block settles which copies we open and what each one has to show.

Photo identification

ConfirmsYour name, face and date of birth

Must showAll four corners, no glare, unexpired

Proof of address

ConfirmsWhere you actually live

Must showYour name, full address, recent date

Payment card image

ConfirmsYou hold the card used to fund play

Must showFirst six and last four digits, name

Resend the papers that failed the check

Expired proof of address. Proof of address older than the allowed window shows where you lived before, so it cannot confirm where you live today. Order a fresh utility bill or bank statement Send a current document showing your full name and address

Before expiry, after expiry. An identity card past its expiry no longer counts as valid identification, and reviewers must turn it away. Use your current passport or licence Send the side that shows expiry clearly

Why was my upload refused? Cropping or editing a file breaks its edges and metadata, which reads as tampering with the original record. Upload the untouched original file Photograph all four corners in full light

Why does the casino ask about your income?

Check our licence line: Viperspin Casino Ltd. runs on Malta Gaming Authority licence MGA/B2C/697/2008, and the permit obliges us to know where the money on your account came from. Take the request as paperwork rather than suspicion, since every player meets it at the same point.

Keep these ready so the reply to [email protected] takes one round.

Payslips from the last few months
Bank statement showing salary credits
Tax notice of assessment
Sale contract for a property
Employer letter confirming your role

Ask-then-send

When will the casino ask for papers?

Settle the worry that a request means something is wrong with your account or your play.

Before any money moves

Cashing out for the first time opens the file, so the payout team asks for photo identification, proof of address and a card image before money moves.

Add the new method first

A card or wallet you have not used before needs its own check, so send identification plus an image of that payment card.

Why the mismatch?

A spelling difference or a shared address can pause a review, so the team asks for a document that ties both versions together.

When you look younger

Anyone who looks younger than the legal age of 18 can be asked to confirm it, so keep photo identification ready for a quick confirm.

Clear the hold

Your payout is waiting on a document

You will know which papers go where and what to expect after you send them.

How soon do I have to prove who I am?+

Send your papers at the latest before your first withdrawal, because the licence ties that payout to a checked file. The casino can ask earlier, at registration or when your first deposit lands, so keep the file ready from day one.

Which regulator issued the licence and what is its number?+

The Malta Gaming Authority issued the licence held by Viperspin Casino Ltd., company number C-10607, at Level 4, Portomaso, Sliema. Quote MGA/B2C/697/2008 if a bank or a complaint handler asks you which permit the site runs under.

Do phone photos of my ID get accepted?+

Phone photos work when the details stay sharp and the whole card sits inside the frame. Lay the document on a flat surface, switch the flash off, and send the original rather than a screenshot or a scan of a photocopy.

Will you ask me for the same papers a second time?+

Only if something has changed or a picture came out unclear. Once your file is approved it stays valid, and a new request arrives only when a document expires, details differ, or a routine source of funds review calls for fresh evidence.

Is my ID kept secure once I send it in?+

Files travel and rest under 256-bit AES encryption, and only staff handling compliance see them. Ask [email protected] for a copy of what the casino holds on you, or write to the same address with any question about how your data is handled.

A document came back rejected, so what now?+

Read the note attached to the refusal, since it names the exact fault, then send a corrected version to [email protected]. Most refusals come from glare, a cut-off corner or an address that no longer matches, and a clean retake clears the hold.